Customer Complaint Response Letter

The Customer Complaint Response Letter template is a general sample complaint letter used by a company to respond to customer who has charged them with a formal complaint about their business practices, products or services.

This business letter template provides an outline of the format, structure and style that can be used to write a formal response to a customer complaint.

You will need to replace specific items such as company name addressed, date, your name, your company name and title. Add your company logo or letterhead at the top.

Download Customer Complaint Response Letter

Customer Complaint Response Letter

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12 Responses to “Customer Complaint Response Letter”
  1. ester says:


  2. Yoke says:

    Very very useful! Thanks alot!

    If possible, how to nicely say that we offer refund to customer as well?

  3. Dinar says:

    Thanks a bunch !!

  4. sarf says:


  5. venkat says:

    Good this is. Thanks.

  6. patricia says:

    thank you

  7. Neli says:

    well put

  8. Manojit says:

    it’s cool.. meets various points in terms of addressing a business letter

  9. K Joshi says:

    Thank you for great help.

  10. khan says:

    im looking for an example of a customers complaint letter can anyone help me out

  11. somu says:

    thanks a lot……………

  12. ADIL SIDDIQUI says:

    The customers are always the first priority of any business.This blog is much favourable for businesses to learn how to response a customer complain in order to make much more reliable and stronger relationship with the customer.